Who's Making Your Calls?

About

Our Story
 
When you combine a passion for creating live music together with problem solving, the ensuing mixture is sure to be filled with high energy and emotion! 
 
After meeting up 10,000 miles away from home, two friends spent the next 7 hour drive bringing both worlds together and forming the foundation for Calls That ROCK!
 
Derek had co-founded a band that played with The Roots, The Black Eyed Peas, Kanye West, Common, Julian Marley, Ceelo, Robert Randolph, Jimmy Cliff, Wyclef, Ludacris, and many others.  Karl was a classically trained violinist with a passion for building businesses who was seeking to push all areas of his life to a new level.
 
Both loved attending live shows and playing live, and both believed that the live music format unlocked the potential to create music instead of simply repoducing music.  Both had experienced how the right dynamic interplay between live performers and a crowd, and the energy exchanged, could take the experience to a whole new place.  On a business level, both shared the belief that business was all about people, and at the right time, people needed to step out from behind technology in order to build trust and get things done.
 
Thus came the question: What if we blended the high-energy and power of music to bring people together with a passionate team of individuals dedicated to providing the "people bridge" so that business could get done?
 
The result: Calls That ROCK - A call center services company bringing "Cool to Call Center" offering Filipino (150 personnel including agents and management) and US based solutions.  Who's Making Your Calls?

Who's Making Your Calls?

Get the Best of Both Worlds!

US founded company
 
with off-shore support
 
and US Based Solutions
US Based management and sales team meets with and services clients.
Strong presence in the World's #1 Call Center Market:
 
 
The Philippines
 
 
In the company of market leaders such as AT&T, JPMorgan Chase, Expedia, Accenture, and others who have built a strong base in the Philippines.
 

5 Reasons to Work with Us

We Listen

We Keep It Simple

We Do What We Say

We Bring a GET IT DONE Attitude

We are Passionate about our Client's Work

Our Commitment

We are committed to rocking every campaign for you. 
This does not mean that there will not be challenges along the way. 
However, it does mean that we will push past the challenges with you to perform at the highest level possible. 
 
Let's ROCK!

Our Leadership Team

Derek Gazal
Chairman of DG BPO
(CEO of DG Dial)

Derek is a strong leader whose vision and execution built CTR parent company's infrastructure (DG Dial) from 1 agent to over 150 agents and 1M+ in revenue in a year.
 
Prior to DG Dial, Derek led sales for private trucking company and founded a band that played with major artists including The Wailers, Julian Marley, The Roots, Black Eyed Peas, Ludacris, Kanye West, Ceelo, Common, and more.
 
Graduate of University of Delaware and the Dale Carnegie Business School.  Founder of a Registered 501(c)3 Non-Profit.
 
Interests: Fishing, Playing Music, Entrepreneurship, Faith,  Family.
 
Favorite artists: The Marleys, Kings of Leon, Phish, Sick of It All, Faith No More, Madball, Amos Lee, Government Mule
 
 

Karl Schlegel
Strategic Partnerships

Karl is an innovator and passionate relationship builder who focuses on identifying ways to better serve clients and build CTR into a powerhouse in the People 2 People business.
 
Previous experience includes working alongside investors and portfolio firms in venture capital, identifying and executing strategic partnerships, business consulting, personally positioning the world's first HIPAA compliant online portal for the exchange of electronic medical records with Microsoft Health Vault, after helping the same company find its niche in health care and become a publicly traded company.  
 
Graduate of Rutgers College.  Board member of several non-profits including St. Joseph's Outreach and The Financial Policy Council.
 
Interests: Meeting New People, Technology, Playing Violin in a Hip-hop Reggae Band, Faith, Family, Experiencing Life to the Fullest
 
Favorite artists: Slightly Stoopid, Sublime, Pink Floyd, Dave Matthews Band, Metallica,
 
 

Doug Springer
COO of DG BPO

Doug oversees all aspects of operations and makes sure that systems and processes are implemented to maintain a high quality of service.  As one of the original members of the team, Doug has been instrumental in building the parent company from 1 agent to over 150 agents and management and growing.
 
Previous experience includes work as a Biology teacher and crisis counselor for the State of New Jersey.
 
Graduate of East Stroudsburg University.
 
 
Interests: Tough Mudder, GoRuck, Martial Arts, Rock Climbing, Hunting, Reading
 
Favorite artists: Eric Church, Tim McGraw, Mumford & Sons
 
 

Roxanne Bogya
CFO of DG BPO

Roxanne keeps CTR and its parent company on track when it comes to finances.  Under her watch, the company has maintained its financial health and stayed ahead of the market.
 
Prior to CallsThatROCK, Roxanne led a team of accountants in the Business Consultancy operations of Noble Trends Unbound, Inc.  There she was responsible for maintaining the books of the company, ensuring compliance with tax requirements, advising Directors of the company's financial status, and engaging in strategic meetings to improve the company's financial position.  She also set up new accounting systems as needed, and headed auditing engagements.
 
Graduate of St. Louis University.
 
Interests: Travel, Photography, Books, Nature, Faith, Life, Family
 
Favorite artists: Jack Johnson, Ed Sheeran, Ingrid Michaelson